Software crashes are certainly highly frustrating for end users. In response, these incidents are recorded in Argus Experience across the entire IT environment, enabling IT admins to detect recurring issues in good time. The new "Events" section now provides more details about these occurrences, such as the file path of the application or specific error codes. Additional charts make it possible to see whether an error code appears on just one endpoint or on multiple endpoints. This helps IT admin to identify individual or widespread issues more quickly. 

The overview also allows for the future display of other event categories, removing the need for IT admins to directly access the endpoint.

Until now, Argus Experience has only recorded applications that have crashed or hung at least once. This has allowed for detailed analysis but did not provide a comprehensive overview of the software used within the company. The new software inventory in Argus Experience establishes the foundation for analysing all experience metrics based on applications in the future. 

How do you benefit from the current expansion? 

• More transparency:With the new comprehensive software inventory, IT admins gain a thorough overview of the performance and stability of all software components used within the company.  

• More efficiency:Through new views, it is now possible to identify not only individual problems but also widespread issues within the company. IT admins can easily determine if a problem occurs only on one device, with one application, or one specific version, or if further support tickets are likely because a particular software version is installed on multiple devices and is unstable.   

The latest feature enables users of Argus Experience to record the minimum, maximum, and average CPU load of the company's endpoints over an extended period.

How does this benefit you? 

• More transparency: IT admins can determine whether the CPU load of an endpoint was unusually high or "normal" at a specific time. This allows the reactive error analysis of end-user tickets to be made more specific with regard to endpoint performance and possible error causes to be narrowed down. 
   
• More sustainability: to proactively optimise hardware procurement in the company, the views in Argus Experience help identify over- or under-dimensioned endpoints. This means that in future, devices can be procured that optimally match the forecast utilisation and, ideally, unnecessarily high hardware costs can be avoided. An important contribution to greater sustainability within the company.

The latest function allows Argus Experience users to configure table columns individually. The columns can now be flexibly displayed or hidden and the order can now also be adjusted.

How does this benefit you? 

• More focus: Configure the table columns in the individual tabs according to your requirements. This gives you a better overview of the data and allows you to focus on the key figures that are relevant to you. 

Figure: Configuration of the MFA in the administration area

The latest Argus Experience feature automatically records all blue screen incidents on Windows end devices. IT teams can now immediately visualize and analyze crash data to identify causes and take steps to improve system stability.

Key benefits?

• Proactive troubleshooting: Quickly identify the causes of system crashes to minimize downtime and maximize productivity.

• Improved IT security: Recognize patterns that could indicate security problems before they become serious threats.

• Optimizing user experiences: Improve end users’ overall digital experience by increasing system reliability and performance.

The endpoint's data on performance and stability only reflects part of the reality, because ultimately, it also depends on user satisfaction. The new user feedback simply asks the user themselves and provides the admin with a detailed evaluation, which means that no negative user experience goes undetected. 

This gives the admin a holistic overview of their IT infrastructure and its users.

Figure: View of the user feedback analysis 

Figure: Configuration of the feedback query 

Figure: Feedback query on the endpoints

Keep an overview of your endpoints in future and have the stability, performance and storage details of each endpoint presented with just one more click in the new Endpoint Detailview.

Figure: All details of an endpoint at a glance in the Endpoint Detailview

No matter where you are, you can use the help button at any time to read more or contact us directly.

Figure: Help button contact window

Figure: An alert in the administration warns of license limits

Figure: Messages in the Notification Center

Figure: Stability Score in detail

Figure: Performance tab analysis view (battery)

Figure: Analysis view of software hangs

Figure: Analysis view boot time