Digital Employee Experience (DEX)

The Digital Employee Experience (DEX) refers to all experiences that employees have with digital technologies in the workplace. End User Experience Management (EUEM) is often used synonymously.

You can find more information on the topic of End User Experience on the baramundi blog.

Fewer tickets and increased user satisfaction with DEX

In an increasingly networked and digital working world, DEX is becoming more and more important, as a good user experience has a positive impact on employee productivity, satisfaction and efficiency. When IT admins incorporate DEX into their IT strategy and implement proactive incident management, the number of support tickets decreases and business processes run more smoothly.

Specialized DEX software

The following aspects are included in DEX: software applications, performance of IT systems and available IT resources. Specialized software solutions are also increasingly being used for this purpose. They help IT admins to identify and rectify potential problems at an early stage – ideally before employees notice them negatively. Useful monitoring metrics include application load and response times and stability, boot times of end devices, hardware performance such as battery health, connectivity of IT systems and user feedback.