IT-Service Management
IT Service Management (ITSM) refers to the framework and practices used to effectively design, deliver, operate and continuously improve IT services. This includes planning, monitoring, and supporting IT services to meet business needs and add value to the organization.
One of the challenges in ITSM is balancing effective service delivery with cost optimization. IT professionals must ensure that IT services are delivered reliably, securely and cost-effectively.
IT service management platforms can help achieve that balance. They offer and partially automate functions such as incident management, service catalogs, and change or problem management. In addition, best practices such as ITIL (Information Technology Infrastructure Library) are used to provide a structured and standardized ITSM approach.
Management Suite
