Process optimization

Process optimization refers methods and techniques to make business operations more efficient.

Detect and clean up incidents faster

An example of IT process optimization is incident management. With the help of a structured incident management process, IT administrators can improve response times. This includes quickly recording and classifying incidents, assigning them to the right support team and escalating them according to priority. Analyzing trends and identifying recurring problems enables IT admins to create and implement lasting and sensible process improvements.

IT as a component of business processes

Beyond the boundaries of the IT department, admins are also involved in organizational process optimization for areas such as new employee onboarding. The orderly and timely provision of user accounts, access rights, hardware and software and other essentials can improve new employee productivity and experiences in the early phases of their employment.

The goal of any process optimization is to increase productivity, reduce costs, improve quality and increase stakeholder satisfaction.