References
"We really appreciate having baramundi as a partner at our side."
Schnaithmann
References
Headquartered in Remshalden, Germany, Schnaithmann Maschinenbau GmbH is a leading global supplier of automation systems and technology. The company was founded in 1985 by Karl Schnaithmann with the core idea of developing a modular system that maximized compatibility through the standardization of components. In addition to developing assembly, material flow and handling technologies, Schnaithmann engineers also provide end-to-end system planning and implementation for their customers worldwide.
Schnaithmann has high standards for precision and availability in production and logistics. That commitment to quality and reliability also applies to company operations, including its extensive IT network with over 300 Windows clients and 100 virtual servers. IT administrator Matthias Nguyen and four colleagues handle all 1st and 2nd level support.
A sustainable solution
Nguyen: "One thing was particularly important when my predecessors were looking for an IT management system -- the solution had to be sustainable and future-proof. They not only wanted a good software platform, but also a vendor with experience and excellent support. In 2014, the team opted for the baramundi Management Suite."
The team has responded to the demands of rapid growth by increasing efficiency: "One of our strategies for making the best use of IT resources and meeting user needs is the standardization of software and hardware. We rely heavily on baramundi for that, particularly when it comes to configuring and deploying systems. In addition to the basic set-up that every client receives, we have standardized jobs for different groups of users. For example, we distribute a specific set of software applications for sales."
"Thanks to baramundi, we’ve been able to keep pace with company growth despite a shortage of skilled IT workers. A good example is how we use baramundi’s Deploy and Managed Software modules to make software distribution and updates virtually automatic.”
Matthias Nguyen, IT System & Network Administrator
More insight and satisfaction with Argus Experience
"We were very curious when we first heard about the new End User Experience solution at the baramundi come2gether customer event. With Argus Experience, we saw a new way to identify problems quickly and easily at an early stage before the end user reports them. We immediately signed up for a test and have been using baramundi Argus Experience since the beginning of 2024.
"We quickly gained new insights into system performance. Previously, we had to perform time-consuming analyses and evaluations of logs to identify the causes of problems. Now we can use Argus Experience's intuitive dashboard to identify the first signs of anomalies before failures occur. This saves time and reduces stress because we can address issues before they disrupt other departments.
"We definitely see immediate added value in Argus Experience and even greater potential benefits as baramundi adds new features and enhancements via the cloud."
Conclusion
"I can clearly say that baramundi Management Suite solutions and services have become indispensable for us. We also really appreciate having baramundi as a partner at our side. It's hard to imagine being able to accomplish our goals in IT without them."
