Argus Experience update history
Details on all updates to baramundi Argus Experience
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Feature updates for baramundi Argus Experience (bEX) are described below in chronological order.
October 2024
Software crashes are certainly highly frustrating for end users. In response, these incidents are recorded in Argus Experience across the entire IT environment, enabling IT admins to detect recurring issues in good time. The new "Events" section now provides more details about these occurrences, such as the file path of the application or specific error codes. Additional charts make it possible to see whether an error code appears on just one endpoint or on multiple endpoints. This helps IT admin to identify individual or widespread issues more quickly.
The overview also allows for the future display of other event categories, removing the need for IT admins to directly access the endpoint.
Figure: Display of additional information to help identify widespread issues
- Optimisations in data collection in the Argus Agent
- Improvements in the UI
August 2024
Until now, Argus Experience has only recorded applications that have crashed or hung at least once. This has allowed for detailed analysis but did not provide a comprehensive overview of the software used within the company. The new software inventory in Argus Experience establishes the foundation for analysing all experience metrics based on applications in the future.
How do you benefit from the current expansion?
- More transparency:With the new comprehensive software inventory, IT admins gain a thorough overview of the performance and stability of all software components used within the company.
- More efficiency:Through new views, it is now possible to identify not only individual problems but also widespread issues within the company. IT admins can easily determine if a problem occurs only on one device, with one application, or one specific version, or if further support tickets are likely because a particular software version is installed on multiple devices and is unstable.
Figure 1: Overview of all applications on an endpoint
Figure 2: Easily identify widespread issues with currently used software versions
- Optimisations in data collection in the Argus Agent
- Improvements in the UI
June 2024
The latest feature enables users of Argus Experience to record the minimum, maximum, and average CPU load of the company's endpoints over an extended period.
How does this benefit you?
- More transparency: IT admins can determine whether the CPU load of an endpoint was unusually high or "normal" at a specific time. This allows the reactive error analysis of end-user tickets to be made more specific with regard to endpoint performance and possible error causes to be narrowed down.
- More sustainability: to proactively optimise hardware procurement in the company, the views in Argus Experience help identify over- or under-dimensioned endpoints. This means that in future, devices can be procured that optimally match the forecast utilisation and, ideally, unnecessarily high hardware costs can be avoided. An important contribution to greater sustainability within the company.
Figure: Overview of heavily or lightly utilised endpoints.
Figure: Detailed view of the CPU load on an endpoint.
May 2024
The latest function allows Argus Experience users to configure table columns individually. The columns can now be flexibly displayed or hidden and the order can now also be adjusted.
How does this benefit you?
More focus: Configure the table columns in the individual tabs according to your requirements. This gives you a better overview of the data and allows you to focus on the key figures that are relevant to you.
Figure: UI improvement in table columns
- Introduction of multi-factor authentication (MFA): It is now possible to add a second level of security in addition to the user password. More information in the baramundi user forum.
- The options for multi-factor authentication:
- E-Mail: Users receive a security code by e-mail, which they must enter when they log in.
- Authenticator app: Users generate a security code via an app like Google Authenticator, which they can install on their smartphone.
Figure: Configuration of the MFA in the administration area
March 2024
The latest Argus Experience feature automatically records all blue screen incidents on Windows end devices. IT teams can now immediately visualize and analyze crash data to identify causes and take steps to improve system stability.
Key benefits?
Proactive troubleshooting: Quickly identify the causes of system crashes to minimize downtime and maximize productivity.
Improved IT security: Recognize patterns that could indicate security problems before they become serious threats.
Optimizing user experiences: Improve end users’ overall digital experience by increasing system reliability and performance.
Illustration: Identification of problematic Windows devices through automatic blue screen detection.
- Optimization of agent enrollment
- Enhancements to the user interface
February 2024
The endpoint's data on performance and stability only reflects part of the reality, because ultimately, it also depends on user satisfaction. The new user feedback simply asks the user themselves and provides the admin with a detailed evaluation, which means that no negative user experience goes undetected.
This gives the admin a holistic overview of their IT infrastructure and its users.
Figure: View of the user feedback analysis
Figure: Configuration of the feedback query
Figure: Feedback query on the endpoints
- Optimisation of the battery life tracking
- Improvement of charging times
January 2024
- Reduction of unnecessary computing processes and optimisation of performance
- Correction of inconsistent data
December 2023
Keep an overview of your endpoints in future and have the stability, performance and storage details of each endpoint presented with just one more click in the new Endpoint Detailview.
Figure: All details of an endpoint at a glance in the Endpoint Detailview
No matter where you are, you can use the help button at any time to read more or contact us directly.
Figure: Help button contact window
- Resolution of a conflict in battery status calculation
- Correction of display errors in the Performance tab
November 2023
To enable the IT admin to focus on improving the end user experience, license conflicts (e.g. expiring licenses) will be monitored by Argus in future and alerted to any need for action at an early stage.
Figure: An alert in the administration warns of license limits
- Correction of display errors in diagrams
- Resolution of license conflicts
- Optimisation of performance
October 2023
In future, outdated agents and new endpoints in the environment will be displayed directly in the new Notification Center and can also be edited directly here.
Figure: Messages in the Notification Center
- Resolution of a display error in diagrams
- Solving a problem when filtering tables
- General security adjustments
- Minor adjustments to the user interface
September 2023
The Stability Score and versatile views, sorted by endpoints or applications, make it as easy as possible for IT admins to quickly capture relevant data on the end user experience of their environment.
Figure: Stability Score in detail
Argus Experience allows admins to monitor all environment batteries based on metrics such as battery status and charge cycles and replace defective batteries at the right time.
Figure: Performance tab analysis view (battery)
In the future, IT admins will be able to immediately identify and react to stability-critical programmes using a variety of analysis options for software hangs and crashes in the Stability tab.
Figure: Analysis view of software hangs
Figure: Analysis view of software crashes
Endless boot times are immediately recognised in the new Performance tab based on the boot time split and the respective trend, and measures can be taken.
Figure: Analysis view boot time
The Argus administration makes administration, such as adding, allowing, deleting or even blocking endpoints, child's play.
Figure: Environment roles administration window
